Managing through and building resilience during the coronavirus (COVID-19) outbreak.
At RC Website Design Company, we’re working to keep people safe and informed about the recent outbreak of coronavirus (COVID-19). We know that as members of the communities you serve, businesses like yours may also be experiencing unexpected challenges, and we’re committed to providing as much support as possible. Here are 5 steps you can take today.
Keep yourself safe and informed.
Stay up to date by following credible, official sources like the Centers for Disease Control and Prevention(CDC
), World Health Organization(WHO
) and your local government health department so you can respond quickly to changes that could affect you or your customers.
Stay in touch with your customers.
Proactively share important information with your customers using email, your website, Facebook Page, Instagram Business Profile, or however you typically connect. Remember that you can pin important posts
to the top of your Facebook Page for quick viewing. You might include information about the measures you’re taking to make your premises or products safe, or how you will handle customer inquiries if there are expected shipping delays.
You can also update your Page hours
to show your customers how and when you’re available for business. Notify customers of any changes or modifications to your availability or services by updating your Page Info
and selecting Open With Service Changes
or Temporarily Closed
, depending on your situation.
Bring your business online.
If possible, consider providing your products or services online, if you do not yet have an online store and would like to have one set up in a speedy manner, request a quote HERE
- Set up a gift card product in your online store, or if unsure how to do this, contact us to do so. If you do not have an online store and do not have the budget to start one now, click here to learn how to set up on with one of Facebooks partners so people can easily discover and support your business.
- Here at RC Website Design Company do offer payment options, contact us HERE.
- Host sellinars or organize live sessions on social channels, such as Facebook or Instagram, showing your followers through live new product, and special sales as if they were in store.
Prepare a customer service plan.
In order to be responsive and transparent with your customers during this challenging moment, prepare for incoming questions and requests. Consider drafting templated responses for your emails or set up instant-reply messages
with information you expect your customers will be looking for. Connect with your customers for free in real time using Instagram Direct Messages
or setting up a WhatsApp Business profile
Provide a list of frequently asked questions (FAQs).
Prepare a list of responses for questions your customers are likely to ask, and provide as much detail and reassurance as possible in your answers. Here is an example of what an FAQ could look like:
Q: Do you offer curbside pickup?
A: Of course, you can place your order online and drive up curbside and pop your trunk, we will bring your bag of product right to your trunk, just place your make and color of your car in the notes section of your order.